Home › Forums › Infexion Connexion › Job Opportunity – Customer Success Representative with healthcare experience
- This topic has 0 replies, 1 voice, and was last updated 3 years ago by ACIPC Office.
-
AuthorPosts
-
29/07/2021 at 2:02 pm #78267
(Posting on behalf of an ACIPC Member)
Customer Service Representative
ABOUT MEG
MEG is on a mission to drive a culture of Quality Improvement in Healthcare. We are creating innovative technology solutions for frontline healthcare workers, primarily to improve quality standards and patient safety.
Already working with world-leading hospitals around the world, MEG is continuing its expansion into the Australasian market. We are hiring new members to our team to help us on this journey. The part-time role is ready to start immediately, providing flexibility and a work/life balance that suits you.
ABOUT THE ROLE
Job Description
We are looking for a friendly and tech savvy Customer Success Representative with healthcare experience to support customers in Australia and New Zealand. Responsibilities include responding to customer queries in a timely and accurate manner, identifying customers needs, helping with specific features and reporting issues to our team in Ireland.
You should also be able to maintain good customer relationships, onboard and train users on how to use the MEG quality system. You should have excellent communication, interpersonal, and customer service skills. We are looking for applicants based in Australia or New Zealand who can work from home to offer support to our customers in their local time zones.
Key Responsibilities* Provide business and technical support to help customers fully utilize the MEG quality system
* Work with HQ to configure customer systems to meet their local requirements
* Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in our case tracking system
* Maintain support cases until resolution, drive other teams as needed and lead customer expectations
* Work with Technical team to resolve product issues or advancing as necessary
* Provide pre-sales support to the sales team
Requirements* Relevant healthcare or technical qualification
* Experience supporting customers by phone, electronically, and face-to-face
* Excellent organizational skills; ability to prioritize, manage, multi-task and execute projects multi-functionally
* Excellent communications skills (presentation, written, and verbal). Able to communicate effectively with all levels of professional staff.
* Familiarity with SaaS solutions in a healthcare environment is a plus
* Love solving problems and passionate about helping frontline workers to improve quality and patient safety
* Have flexibility to work across multiple time zones
This is an opportunity to work with a dedicated group of people building products that are to be used to improve the lives of patients in hospitals around the world. We provide autonomy to make this role a beneficial learning experience with the potential to expand your role as we grow our presence in the area.
Please contact us at info@megit.com for more information or to submit an application.
[HITC Blue Very Small logo]Mark Cox
Director
HealthIT Consulting Ltd
P : +64 27 268 5353
E : MarkCox@HealthITConsulting.kiwi
W : http://www.HealthITConsulting.kiwiMESSAGES POSTED TO THIS LIST ARE SOLELY THE OPINION OF THE AUTHOR, AND DO NOT REPRESENT THE OPINION OF ACIPC.
The use of trade/product/commercial brand names through the list is discouraged by ACIPC. If you wish to discuss specific reference to products or services by brand or commercial names, please do this outside the list.
Archive of all messages are available at http://aicalist.org.au/archives – registration and login required.
Replies to this message will be directed back to the list. To create a new message send an email to acipclist@acipc.org.au
To send a message to the list administrator send an email to admin@acipc.org.au
You can unsubscribe manually from this list by sending ‘signoff acipclist’ (without the quotes) to listserv@aicalist.org.au
-
AuthorPosts
- The forum ‘Infexion Connexion’ is closed to new topics and replies.