Course Access
Hi Sarah,
Victoria has a similar patient satisfaction survey to NSW – Victorian Healthcare Experience Survey
The Victorian healthcare experience survey (VHES) has been implemented in Victorian health services to measure patient experience since 2014. It asks randomly selected patients their perception of how clean is the health service (Q12 & 13) and is ABHR available (Q14)? Larger health services can also look at data for their ED (Q52, 53, 54) as well as general inpatient data.
Public health services are expected to get a score of 70% or above for “perception of cleanliness” as part of the KPIs outlined in the annual Victorian Health Services Performance Monitoring Framework.
Your executive or quality team would be aware of this survey and should be able to advise you on how to access the data. You will need to register and have a password to access the data.
Hope this helps.
Regards,
Mary
Mary Smith
(Working days – Monday to Thursday)
Regional Infection Control Advisor | Rural and Regional Health Branch | Grampians
Health and Wellbeing Division
Department of Health and Human Services
21 McLachlan Street, Horsham, Victoria, 3400
t. 03 5381 9703 | m. 0419 447 491
e. mary.smith@dhhs.vic.gov.au
w. http://www.dhhs.vic.gov.au
Hello Sarah
I find data from NSW BHI most useful as it provides a snap shot of broad information in a variety of settings about the consumers perceptions of us in these setting re Hand Hygiene , cleanliness of wards and bathrooms etc …(it is a bit dated currently so waiting for update)
I can at least benchmark externally and with our selves re data we already collect on the floor ie HHA audit data, cleaning audit results etc
I am not sure what you have set up in Vic but reckon you would have something similar down your way to what we have in NSW re consumer survey / feedback ?
http://bhi.nsw.gov.au/Healthcare_Observer
good luck & hope this info helpful
cheers
Lindy
Lindy Ryan
District Infection Prevention & Control CNC | Clinical Governance & Information Services MNCLHD
Level 1 Coffs Specialist Centre, Pacific Hwy, Coffs Harbour
Office 66911984 or Mob 0419 990 693 | lindy.ryan@ncahs.health.nsw.gov.au
http://www.health.nsw.gov.au
[http://internal.health.nsw.gov.au/communications/e-signatures/images/NSW-Health-Mid-North-Coast-LHD.jpg]
“Wise and humane management of the patient is the best safeguard against infection”
(Florence Nightingale Circa 1860)
Hi team,
We are in the process of updating out customer satisfaction survey and consumer response, specific to Infection Control.
I was wondering what other organisations have in place around this.
We are currently struggling to find a model that is able to;
1. gain enough interest for consumers to participate in and
2. obtain enough information that we as an organisation can utilise/improve on
Any ideas would be much appreciated!
Kind regards,
Sarah Bulzomi
Infection Control Officer
[http://www.rdhs.com.au/wp-content/uploads/2015/07/rdhs-logo.jpg]
Robinvale District Health Services
PO Box 376, Robinvale VIC 3549
Mobile:
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